This page explains how Partner cash commissions move through states — pending, payable, paid, reversed — so you can read your dashboard without guessing. Rate % for each customer is based on your then-current structure at attribution / first paid conversion (not a permanent enrollment freeze). Ledger rows keep immutable snapshots. This article does not invent percentages.
TL;DR
| State | Meaning for you |
|---|---|
| Pending | Recorded; waiting for hold |
| Payable | Eligible for the next payout batch |
| Paid | Included in a completed payout |
| Reversed | Refund/chargeback undid it |
| Blocked | Policy/no-loss gate — ops reviews |
The story of one paid renewal
- A buyer on your partner code URL pays a real subscription charge.
- The system computes Direct (and Scout if applicable) using a rule snapshot frozen on that payment.
- The row starts pending until the hold clock passes.
- Cron moves eligible rows to payable.
- Ops runs payouts → paid.
- If the buyer refunds, related rows go reversed.
Why holds exist
Holds protect the program from payment fraud, instant refunds, and chargebacks. Do not promise “instant cash out” in your marketing.
Related
FAQ
Can I change my rate later for old sales?
No. Past payments keep their snapshot. New policy can apply to new payments only.
Why is a row blocked?
Usually the combined Direct+Scout would exceed the safe payout pool. Ops can reconcile — marketing should never invent a lower rate.
Do free trials create payable rows?
No. Free/$0 paths do not create cash commissions.
Power Claude by Neural-LLM — independent, unaffiliated with Anthropic PBC.